Privacy and Cookies policy

This website and its services are owned and administered by sapnagroup. This site makes use of the following services:

Online status system

sapnagroup maintains an online CRM (Customer Relationship Management) system used for communicating with clients for project management, business and marketing purpose. We store basic contact information which includes first name, last name, company, office address, email, telephone, mobile number, fax, msn contact, skype contact and VAT number about our clients, agencies, business partners and employees and communications with them.

Communication with us

When you send email or other communications to sapnagroup or any of our team members, we may retain and store those communications in order to process your inquiries, respond to your requests and improve our services.

Email alerts

Email alerts might be sent as a part of business development or for marketing purpose. No bulk mailers are used for sending any communication. We will not rent or sell your email address to anyone else. If you are unhappy about the emails we are sending you please email hello@sapnagroup.com and inform us of the email address you wish to remove.

SMS alerts

sapnagroup uses SMS alerts to communicate and inform clients and business partners of any emergency situation including but not limiting server failures or maintenance mode of their system. If you are unhappy about the SMS we are sending you please email hello@sapnagroup.com and inform us of the mobile phone number you wish to remove.

Cookies

This website uses cookies to store information on your computer. Cookies are small text files located in browser directories. Some of these cookies are essential to make our website work and others help us to improve by giving us some insight into how the site is being used. By using this website you agree to allow cookies to be used.

Cookies being used:

1. PHPSESSID
Used for PHP session maintenance. This allows the client to identify itself to the server and without this the site cannot function. Valid for 1 hour after the cookie is set.

2. __utma, __utmb, __utmc, __utmz
Third party Google Analytics cookies used for statistical purpose. More information.

To know how to manage your cookies (enable/disable etc) please refer to how to control cookies on www.aboutcookies.org.

Logging

When you visit our website or use our services, our servers log basic information like the IP address, time, request URL, browser details, system details like resolution etc. This information is not used to uniquely identify any visitor and is tracked for statistical purpose and for fault tracking. This information is used for internal purpose only except for generalised statistic information which might be used for marketing purpose. This information is not sold or passed on to third parties or third party systems.

Information security

We have taken appropriate steps to ensure your information is safe with us. Please refer to our security policy.

Google analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can read Google Analytics terms of service at https://www.google.com/analytics/tos.html, and Googles privacy policy can be read at https://www.google.com/privacy.html

Changes to this Privacy Policy
sapnagroup may change the privacy policy from time to time. All changes to privacy policy will be on this page.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time at hello@sapnagroup.com