Sometimes it becomes essential that the developers connect to the client’s system to better see issues reported by clients.
For this Sapnagroup uses VNC (Virtual Network Computing). Here the client downloads the utility from our server and runs it. This will try to connect to the developers system and give him access to the clients desktop. This is absolutely safe as only when the client runs the utility then the developer gets access to the clients system and not otherwise. Also this does not install or does any changes to the clients system.
To run VNC and request remote support please follow these instructions
- Get in touch with the developer either via email or instant messenger and fix up time for the VNC session.
- Download the utility from http://www.sapnagroup.net/services/vnc.exe and run it.
- On the left you will see a list of developers. Double click on the name of the developer with whom you need to share the desktop.
- To terminate the session, just close the utility from the tray by right clicking on the VNC icon and selecting “Close Daemon”